FAQ's

 

	How do I get started?
	What minimum information do you need on a debtor to start collecting?
	How does the debtor find out you are doing the collection?
	When and how do you pay me?
	I am a private seller and financed a used car for a friend, will you do the billing for me?
	Is there an up front fee to sign up?
	I have been billing for 6 months on an 18 month contract, will you take it over?
	Can the debtor continue to make payments directly to our dealership?
	What does your payment report provide the lien holder?
	I want to sell my car as an individual by advertising in a local paper.  I am willing to finance part of the sale myself.  Will you help me with the paper work?
	Will you help resolve disputes that may arise?
	How do I get started? Call us and we will go over our service with you. We then email or fax you our agreement. You fax us back a signed copy and mail us the hard copy.
	What minimum information do you need on a debtor to start collecting? A copy of the debtor contract, customers application and payment history.
	How does the debtor find out you are doing the collection? We contact your customers by phone and mail and inform them that we have been hired by you to handle the billing and payment processing on their account. We also include a letter we prepare on your behalf that informs the debtor you have retained our company to handle your collections. We explain all the payment options available, mail out coupons, wallet cards and a send welcome letters.
	When and how do you pay me? When more than 100 accounts are managed, we pay weekly.  50 to 100 accounts are paid every 2 weeks and less than 50 accounts are paid monthly.
	I am a private seller and financed a used car for a friend, will you do the billing for me? Yes, You will send us a copy of your agreement (even if it's hand written) and we take it from there.
	Is there an up front fee to sign up? In most cases, no.
	I have been billing for 6 months on an 18 month contract, will you take it over? Yes, it doesn't make a difference if it's a new contract or only has a few months left on your payment schedule.
	Can the debtor continue to make payments directly to our dealership? Yes, however we continue to manage the accounts, make calls, engage in the collection process with the debtor, send collection letters and receive a commission on those accounts.
	What does your payment report provide the lien holder? It shows the total amount received, a breakdown of fees paid such as late or NSF, the amount allocated to principal and interest, whether the payment was paid to us or was paid directly to the dealership, the date the payment was received and our commission due on each account.
	I want to sell my car as an individual by advertising in a local paper.  I am willing to finance part of the sale myself.  Will you help me with the paper work? We can't accept liability for your sale, but we do provide bill of sale and vehicle purchase assistance.
	Will you help resolve disputes that may arise? That is one of our specialties and in most cases something we provide as part of our standard procedure.