Service Overview
When you turn over your customers
installment contract for
billing, all account data is placed into our billing software and copies of contracts, applications and insurance
information is kept in our office as your back up. After each
contract is audited we provide verification of data that assures
our processing documentation is reconciled with your records. Your
customers account information can be provided to us by fax, US postal
Service or any combination of communication alternatives that insures
privacy.
Our billing service
includes welcoming your customers on board, thanking them for purchasing
a vehicle from your dealership, reaffirming your customers contract
data, sending out payment coupons,
verifying insurance, recording payments, processing payments, providing customers with easy payment options
and providing you with regular customer reports and payments.
Our billing department, referred to by customers
as the "Star Matrix Group" or "Star Billing", is a stickler for
keeping customer information updated, verified, and providing
live time assistance to consumers when they have questions on their
installment contracts.
Customer
service includes live time payoff information, insurance
claim support, payment history assistance and more. Your customers know they can call us at
any time and we encourage it by providing them a toll free number to our
customer service department. For your customers convenience we also provide bilingual support.
Client payments are paid weekly,
bi-weekly or monthly depending on the quantity of accounts managed. We take our custodianship very seriously and are fully
bonded.
For your added protection, all data is backed up
daily in our corporate office and also sent to back up sites in separate
physical locations.
Support
Services
To
make certain the entire payment process
is efficient, we provide extensive
customer service. This
all-encompassing support covers every
person involved in the payment
process. From your customer to
anyone in your organization with
payment-related responsibilities; our
staff is their to answer questions and
service your billing needs.
From the moment you partner with the
Star Matrix Group, you’ll be assigned
a dedicated "Relationship
Manager". This single contact will
be your primary liaison at Star Matrix
Group, making sure you get the maximum
benefit from our business
relationship.
Our customer
support will help you eliminate the
costs of fielding payment- specific
questions from your customers.
With our own in-house, toll-free call
center, your customers can call for
assistance in making payments, verify
that their payments have been received
and get answers to any questions
regarding payments made on their
account.
